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As you know, when used correctly, social media is a tool that helps people interact with each other. Brands and companies often use social media networks to communicate between them. But social media is also used in the direction of customer service. Sony, which frequently uses social media networks for customer service, announced that it will close its PlayStation support accounts on Twitter.
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PlayStation support accounts will be closed both globally and regionally
This afternoon, it was announced that Sony’s PlayStation support accounts would be closed in a few weeks. This news indicates that Playstation support accounts will no longer be available. Sony also announced that it will be making guide videos to the PlayStation Support YouTube channel to provide explanations of Playstation issues and help with how to resolve the issues. This development shows that support accounts such as AskPS_U and PreguntaPlay, which are specific to countries, will also be closed. However, interestingly, rumors are circulating that the account belonging to Japan will not be closed.
These Twitter accounts are It will be closed in August. As you can imagine, the reaction of Sony fans has been negative. In response to this reaction, Sony announced that the videos on its YouTube channel and support website were reliable enough. In addition, Sony has stated that support accounts are now unnecessary and that accounts are seen as a tool to abuse social media. Going to the support pages on Twitter could make players feel like they were talking to a computer.
We see that this development will eliminate the idea that players are wasting time talking to a computer. Whatever this development, it doesn’t seem to be much loved by the players. But no matter what, Sony does not seem to be going back from its decision.
